Customer Support Analyst A (Entry-Level) Job at Sansar Tec LLC, Tallahassee, FL

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  • Sansar Tec LLC
  • Tallahassee, FL

Job Description

Sansar Tec is looking for a proactive, tech-savvy Customer Support Analyst to provide hands-on IT support and ensure seamless operation of hardware, software, and audiovisual resources. If you're someone who thrives in a fast-paced, collaborative environment and enjoys solving technical challenges, we’d love to hear from you.

Key Responsibilities:

  • Install, configure, and support desktops, laptops, printers, and mobile devices.
  • Troubleshoot and repair hardware, software, and peripheral equipment.
  • Install and update software packages and patches.
  • Provide on-site support for network, telephony, and AV equipment.
  • Assist with setup and support of videoconferencing systems.
  • Document all technical work and resolutions clearly and accurately.
  • Participate in team meetings and contribute to special projects.
  • Travel to other FDOT locations as needed (25–40% travel).
  • Maintain compliance with FDOT policies and procedures

REQUIREMENTS

Required Qualifications (Must Have):

Education/Experience (one of the following):

  • High school diploma or equivalent and 1 year of experience in IT hardware support;
  • 1 year of experience with Microsoft Office 365 and Windows 10+ support;
  • Technical certifications (CompTIA A+, Net+) may substitute for 6 months of experience;
  • Associate degree with at least 25% coursework in IT-related fields.

Minimum of 1 year of experience supporting workstation hardware.

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