Inside Sales Associate (Remote) Job at Eurofins, Fairfield, OH

SjRmbmo4TWF2aWRza0RML3ZxV0pZUjhaVEE9PQ==
  • Eurofins
  • Fairfield, OH

Job Description

The Inside Sales Associate plays a pivotal role in driving revenue and helping customers navigate their DNA testing options. As the first point of contact for prospective clients this individual uses consultative sales techniques to educate inform and close sales of paternity and relationship testing services. The ideal candidate is motivated thrives in a fast-paced environment and has a passion for delivering exceptional customer service while meeting or exceeding sales goals. This position provides an opportunity to impact lives by guiding customers through critical and often sensitive decisions with professionalism and empathy.

This position offers the opportunity to work from home after completing 90 days of in-office training and meeting required performance metrics.

Essential Duties & Responsibilities

  • Field 30-40 inbound calls per day requiring active listening and documenting customer details.
  • Quickly understand and analyze customer needs to provide logical solutions.
  • Explain DDCs products and services in a professional manner via phone email text message or chat.
  • Utilize consultative sales techniques to overcome objections and close sales.
  • Maintain a high level of professionalism and sensitivity when handling confidential or emotional inquiries.
  • Achieve or exceed performance goals including Closing % Revenue Per Call and Calls Per Day.  
  • Escalate customer needs that require additional knowledge or ability to leadership.
  • Research required information using available resources.
  • Attend training and coaching sessions to develop relevant knowledge and skills.
  • Able to document information in an application while on an active call.
  • Able to learn other database and communication software as applicable.
  • Follow DDC procedures and guidelines to ensure that DDCs services are offered in a manner consistent with our mission and vision statements
  • Other duties as assigned or become evident

Qualifications :

 

  • One (1) to two (2) years of previous sales experience (retail inside sales or logistics).
  • High school diploma or equivalent required.
  • Strong persuasive communication skills and the ability to build rapport with customers.
  • Strong emotional intelligence and the ability to handle sensitive conversations with discretion.
  • Results-driven and able to maintain and sustain individual and company goals.
  • Excellent time management and problem-solving skills. 
  • Proficient computer and typing skills with the ability to learn new software.
  • Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality.
  • Completion of HIPPA training.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer
  • Frequent use of a headset and computer to process customer inquiries.
  • Communicating with customers via phone and digital platforms.

Additional Information :

Schedule:

  • Monday-Friday 10am-7pm

What we offer:

  • Excellent full time benefits including comprehensive medical coverage dental and vision options
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays

Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.

Remote Work :

Yes

Employment Type :

Full-time

Job Tags

Full time, Work at office, Remote work, Monday to Friday,

Similar Jobs

Ventura Foods

Environmental Health & Safety Manager Job at Ventura Foods

 ...Shift: Work Arrangement: Onsite Position Summary: Responsible for the overall support, strategy and development of the EHS functions of Ventura Foods operations. Relies on extensive experience and judgment to plan and accomplish goals. Requires familiarity... 

My3Tech

GIS Analyst - Consultant // Columbia, SC (Remote) Job at My3Tech

 ...Client, If Interested Please share your resume to ****@*****.*** Job: IT - DES - GIS Analyst - Consultant Job ID: 8475 Location: Columbia, SC (Remote) Duration: 12+ months contract Candidate Location: Candidate MUST be a resident of... 

Void2one Solutions

HR Recruiter Job at Void2one Solutions

 ...experience. # Conduct initial HR interviews and coordinate technical or managerial rounds. # Maintain candidate databases and update recruitment trackers. # Handle offer negotiations and coordinate onboarding formalities. # Build and maintain a strong talent pipeline... 

Foothill's

Kitchen Dishwasher Job at Foothill's

Job OverviewResponsibilities ~Wash Dishing~Put awadishes and keep items organized~Wipe and clean kitchen areaSkills Benefits

Gordon Food Service

Warehouse Order Selector Job at Gordon Food Service

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for...