Job Description
Benefits: - 401(k)
- 401(k) matching
- Free uniforms
About KUCHT KUCHT LLC is a U.S.-based manufacturer of professional-grade kitchen appliances, recognized for its blend of
craftsmanship, performance, and modern design .
We partner with major retailers and customers nationwide to deliver premium ranges, refrigerators, and other appliances built to last.
At KUCHT, we’re as passionate about our people as we are about our products — and we take pride in providing
exceptional service experiences that match the quality of our appliances.
Position Overview In this position, you’ll assist customers through
live video calls , helping them diagnose and troubleshoot appliance issues such as ranges or refrigerators. You’ll act as the bridge between customers and our technical department — guiding them step-by-step, ensuring accurate diagnosis, and keeping every case on track.
This is a great fit for someone who enjoys
hands-on problem-solving and wants to build a career in the appliance or technical support field. Full KUCHT training will be provided.
What You’ll Do - Answer customer calls and emails in a professional, friendly manner.
- Troubleshoot appliance issues live via video, guiding customers safely through each step.
- Document every case accurately, including findings and resolutions.
- Escalate complex issues to field technicians or senior technical staff when needed.
- Collaborate with the Customer Service and Technical teams to streamline support processes.
- Identify recurring product issues and share feedback to improve quality.
- Take ownership of cases and show initiative — there’s room to grow fast in this role.
What We’re Looking For - At least 18 years old.
- Experience in customer service, technical support, or hands-on repair work preferred.
- Basic mechanical or technical aptitude (appliances, electronics, or HVAC a plus).
- Comfortable using video calls and digital tools (Google Workspace, etc.).
- Excellent communication skills in English; Spanish is a strong plus.
- Patient, empathetic, and detail-oriented problem solver.
- Positive attitude and team player — willing to learn and grow.
Benefits & Perks - Competitive salary (based on experience)
- 401(k) with company match
- Paid time off and company holidays
- Employee discounts on KUCHT products
- Ongoing training and development
- Company events and a supportive, friendly culture
- Clear opportunities for growth and leadership
How to Apply Send us your resume and a short note describing any
mechanical, technical, or customer service experience you have — even from hobbies or personal projects.
If you enjoy helping people solve problems and want to grow in a technical environment, we’d love to hear from you.
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
Job Tags
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