Remote Live Chat Agent (CSR) Job at Phoenix House, Los Angeles, CA

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  • Phoenix House
  • Los Angeles, CA

Job Description

Job Responsibilities:

  • Provide live chat support to patients and individuals seeking assistance for addiction treatment at Phoenix House.
  • Respond to inquiries, provide information, and offer support in a compassionate and professional manner.
  • Assist in guiding individuals towards appropriate services and resources available at Phoenix House.
  • Maintain accurate records of chat conversations and follow-up actions taken.
  • Collaborate with the treatment team to ensure the best possible outcomes for patients.

Essential Qualifications:

  • Excellent communication skills, both written and verbal.
  • Empathy and understanding towards individuals struggling with addiction.
  • Ability to handle sensitive information with confidentiality and discretion.
  • Strong problem-solving skills and ability to think quickly on your feet.
  • Proficiency in using live chat software and basic computer skills.

Desired Experience:

  • Prior experience in customer service or crisis intervention preferred.
  • Understanding of addiction treatment and recovery processes is a plus.
  • Experience working in a healthcare or social services setting.
  • Ability to work effectively in a fast-paced and high-pressure environment.

Salary & Benefits:

  • Minimum Salary: $25 per hour
  • Maximum Salary: $35 per hour
  • Currency: USD
  • Health insurance, retirement benefits, and paid time off included.
  • Opportunity to make a positive impact in the lives of individuals seeking recovery.

Job Tags

Hourly pay, Remote job,

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